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Terms & Conditions You Agree to When Opening an Account

When you open an account with 4dlott, you accept these terms. They cover how we handle your deposits via Touch 'n Go, GrabPay, Boost and FPX, how withdrawals…

Account holder responsibilitiesPayment and withdrawal termsAccess depends on local law
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4dlott Terms & Conditions You Agree to When Opening an Account
POLICY CONTACT

How to Reach Us About These Terms

Questions about account terms, Deposit references you set yourself, withdrawal timing, or what happens when you close an account go straight to our support team. We answer via live chat during operating hours and email around the clock.

Team online

Live Chat

Open the chat bubble in the bottom corner of any page when you're logged in. Our team answers questions about account terms, payment timing via Touch 'n Go, GrabPay, Boost or FPX, and withdrawal verification during support hours.

Email Support

Send detailed questions about these terms, account closure requests, or data-retention queries to our email address. We respond within one business day with the information you need or next steps if we require account verification.

FAQ Section

Browse answers to common questions about eligibility, payment methods, how we verify withdrawals, and what data we keep after account closure. The FAQ covers most account-term questions without waiting for a support reply.

HOW WE OPERATE

Data, Security and Your Rights Under These Terms

We handle account data, payment records and session history according to these terms. When you deposit via Touch 'n Go, GrabPay, Boost or FPX, we log the transaction for withdrawal reconciliation and…

Payment Records

Every deposit and withdrawal is logged with timestamp, amount and method. We keep these records to reconcile your balance, verify withdrawal requests, and meet regulatory retention requirements. You can request a statement anytime through your account dashboard.

Session & Bet History

We track the games you open, bets you place, and tables you join so you can review your activity and we can resolve disputes. This data stays in your account history; if you close your account, we archive it according to our retention schedule.

Account Security

Your password is hashed with a one-way algorithm. We enforce login timeout after inactivity and flag unusual access patterns. If you suspect unauthorised use, contact support immediately; we'll freeze the account and investigate before releasing any funds.

Cookies & Tracking

We use cookies to keep you logged in, remember language preferences, and measure which lobby sections get the most traffic. No third-party ad trackers run on 4dlott. You can clear cookies in your browser; doing so logs you out and resets preferences.

Data Retention

Active accounts keep full history. When you close an account, we archive transaction records for six years to meet financial regulations, then delete them. Session logs and preferences are deleted within ninety days of closure unless a dispute is open.

Your Rights

Request a copy of your data, ask us to correct an error, or close your account and delete non-archival records by emailing support. We respond within seven business days with the file, confirmation of the correction, or closure timeline and what we'll retain.

What You Ask About These Terms

Players ask how deposits are tracked, what happens to data after account closure, and how to request changes. These answers cover the details that matter when you're deciding whether to open an account or how to manage the one you have.

You confirm you meet local age and legal requirements, accept our payment and withdrawal process, agree we can log your transactions and session history, and understand that access depends on where local law permits platform use.

We log every deposit via Touch 'n Go, GrabPay, Boost or FPX with timestamp and amount so we can reconcile your balance and verify withdrawals. Payment credentials stay with the provider; we never store card or e-wallet login details ourselves.

Email support to request a data export. We send a file with your transaction history, session logs, account settings and any open dispute records within seven business days. The export covers everything we hold on you at that moment.

We settle any balance, stop new deposits, close access to the lobby, and delete session logs and preferences within ninety days. Transaction records stay archived for six years to meet regulatory requirements, then we delete those too unless a dispute is unresolved.

While your account is open, full history stays available in your dashboard. After closure, we archive transactions for six years as required by financial regulations, then delete them. Bet and game session logs are deleted within ninety days of account closure.

Email support with the detail that needs correction and proof if required. We verify the request, update the record, and confirm the change within seven business days. Transaction amounts and timestamps can only be corrected if we made a processing error.

Use live chat for quick questions during support hours or email us for detailed queries about data retention, account closure, eligibility, or withdrawal verification. We respond to email within one business day and resolve most questions in the first reply.

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